Returns & Exchanges
At The Marshmallow Co., we want you to be completely satisfied with your sweet treats. If your order arrives damaged or incorrect, our hassle-free return policy ensures a quick resolution within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your request.
Provide Documentation
Attach clear photos of the damaged items and the original packaging to help us process your claim quickly.
Receive Authorization
Once reviewed, we will provide a return authorization code or confirm your eligibility for a replacement or refund.
Resolution Processing
After approval, we will ship out a fresh replacement or issue a full refund to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing