Frequently Asked Questions
Everything you need to know about our gourmet marshmallows and shipping.
How long do the marshmallows stay fresh?
Our marshmallows are made fresh to order and have a shelf life of 4-6 months when stored in a cool, dry place in their original airtight packaging.
Are your marshmallows gluten-free and dairy-free?
Most of our marshmallow flavors are gluten-free; however, some specialty flavors containing cookies or malts may contain gluten. Please check the specific ingredient list on each product page for allergen information.
How long will it take to receive my order?
We typically process orders within 3-5 business days. Once shipped, standard delivery takes 2-7 business days depending on your location. Express shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship our gourmet treats worldwide! International shipping rates and delivery times are calculated at checkout based on the destination country.
What is your return policy?
As our marshmallows are a perishable food item, we cannot accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact us within 48 hours and we will make it right.
Can I place a custom order for an event?
Absolutely! We love creating custom flavors and packaging for weddings, corporate events, and parties. Please contact our team via the 'Custom Orders' page for a personalized quote.